It is strongly recommended that you are protected for cancellation by travel insurance prior to making a booking.

Making a Booking

You must be 18 years of age or over to book accommodation and stay at Looking Glass Lodge.

The maximum number of guests in the accommodation is two adults. No children for safety reasons.

All bookings via our online reservation system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your arrival date. If your booking is less than 8 weeks from the date of your stay the full cost of your stay is required.

When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and Looking Glass Lodge.

If the balance is not paid by the due date Looking Glass Lodge reserves the right to re-let your accommodation and retain the deposit.

The prices featured on the website are not binding. We reserve the right to modify these prices at any time. The price stated on your booking confirmation email is binding.

Looking Glass Lodge reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.

Arrival & Departure Times

Your accommodation will be ready by 3.30pm on the day of arrival, and must be vacated by 10.30am on the day of departure.

Due to the remote woodland location of the Lodge and lack of external path lighting (for our local wildlife), we encourage you to arrive before darkness in winter. If you anticipate that you will arrive after dark, you must notify us at least 7 days in advance with your arrival time and keep us updated if you are delayed on your journey to us. All arrivals must be before 9.00pm, all year round.

Cancellations

Any cancellation must be in writing via email and will only be effective once we send written confirmation of the cancellation to you. Please see REFUNDS section for your entitlement to refunds. Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.

We strongly recommend that you take out holiday insurance at the time of making the booking with cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.

If you are unable to travel to the Lodge for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.

Refunds

Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed. If your dates are resold:

You will be entitled to a refund of all payments you have made to us minus:

(a) any reduction in the value per night of the new booking received compared with the rate charged to you for your stay nights;

and

(b) a £50 cancellation admin charge.

If your dates cannot be resold then:

If you cancelled

Eight weeks or more prior to the check-in date

We will retain the deposit you paid at the time of booking.

Less than eight weeks to the check-in date

We will retain all payments made and you will be liable for any outstanding balance payment.

If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.

If we cancelled your stay:

In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.

If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.

Guest Behaviour & Noise

It’s important to us that all our guests enjoy a peaceful and relaxing stay with us. Looking Glass Lodge is in a quiet, remote location in the countryside and guests choose to stay with us because they are seeking to retreat, relax and unwind. To keep this peaceful tranquillity, we do not allow any music or radios outside of the treehouse. Please use headphones if you are listening to music outside.

After 11pm, the only sounds you should be able to hear are the owls hooting and the sound of Foxes and Badgers rustling through the woods, as you star gaze. If you want to party until 2am around the camp fire, then Looking Glass Lodge really isn’t the right location for you.

In exceptional circumstances, we reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be forthcoming.

Drugs or prohibited substances are not permitted in the treehouse or on site, at any time.

Due to our insurance conditions, visitors are not permitted in the Lodge at any time. Children are not permitted in the Lodge as guests or visitors, at any time.

We provide a hammock, garden furniture and a rope swing for guests to enjoy during their stay.

Please note:

You use these entirely at your own risk and must use them in an appropriate and safe manner;

We accept no liability for injury as a result of using this equipment inappropriately or whilst under the influence of alcohol or drugs;

The hammock and swing are for use by one adult only at a time; you must not use any of these under the influence of alcohol or drugs.

Commercial Use of the Property

Cleaning, Damage & Breakages

Please leave your accommodation tidy and let us know if anything gets broken so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances, as we expect a fair degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to request payment to cover all damages incurred directly during your stay.

All cleaning, under normal circumstances is included as part of your stay. If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then Looking Glass Lodge reserves the right to charge for this work at a rate of £15 per hour. Looking Glass Lodge reserves the right to invoice guests following their stay.

Guests will be charged for any item(s) that are removed or lost from the accommodation.

Dogs & Pets

Smoking

Candles

Fireworks & Chinese Lanterns

Service Utilities

Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify Looking Glass Lodge management immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.

External Lighting

Looking Glass Lodge is situated in an Area of Outstanding Natural Beauty (AONB) and it has been carefully designed to provide maximum guest comfort and convenience whilst respecting the surrounding natural environment and its native inhabitants.

Please note there is no pathway lighting to the treehouse from the car parking area. Rechargeable lantern(s) are provided for your convenience and we encourage guests to arrive before dark for this reason.

Recycling & the Environment

Safety

Looking Glass Lodge provides a unique holiday experience in a woodland area and a natural environment. This environment presents inherent risks, and these form part of the experience you are entering into when you stay at Looking Glass Lodge.

Looking Glass Lodge is situated in an ancient woodland, which borders an area designated as an AONB (Area of Outstanding Natural Beauty – High Weald). The site landscaping and guest areas at Looking Glass Lodge have been left deliberately untouched and wild to protect the native plants, trees and wildlife.

You are reminded of the higher degree of risk a woodland environment presents and you should take appropriate and reasonable care for your safety and the safety of others at all times. This includes wearing suitable clothing and footwear for the terrain and weather conditions during your stay. You are fully responsible for your own safety at all times.

Personal Property

Extreme Weather

Looking Glass Lodge holds no responsibility for guests who are unable to attend the Lodge due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach Looking Glass Lodge due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities.

If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.

Force Majeure

Looking Glass Lodge accept no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of Looking Glass Lodge management.

LOOKING GLASS LODGE RESERVES THE RIGHT TO CHANGE OR AMEND THESE TERMS AND CONDITIONS AT ANY TIME.

Issued 07.09.22 by Looking Glass Lodge Ltd.